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TESTIMONIAL | OUR WORKS
 
May 19, 2003

Jagdish (Jack) Shah
Mr. Greg Felikian
President
Re: Mr. Subu Kirakosian's excellent services
     Dear Mr. Felikian:
During my visit and ultimate purchase of whole home carpeting, I came across your store manager, Mr. Sebu Kirakosian, of City of Industry, CA store. I had done lots of research and have visited several different stores prior to placing an order with him.

In our experience, we came out as sincere and honest businessman. He not only followed through with our demands but also provided honest guidance and pricing. He did not belittle the competition but stayed with the quality of his product and services.

My wife and I impressed with his sincerity. His glowing honesty was experienced when we signed the contract for a fixed amount based on square footage of my house measures by two other sales persons. He insisted on re-measuring the house because he wanted to assure that we should be paying for the actual measurement and not an estimate. He felt that the estimated square footage could be higher. Upon his measurement and to our astonishment, he called us the following day and advised us that the square footage in actuality were less and we should be paying $150.00 less that the original contract amount. He could have charge us higher sum and we would have never found out, but his honesty prevented him from cheating us. There are very few people in business who are honest to the core and we are very pleased and touched by him.

Our congratulations and blessing to you and Subu. We appreciate his honesty, integrity, and sincerity. We looked forward to successful installation of carpet in the middle of June 2003.
Sincerely yours,
Jagdish Shah CC: Mr. Sebu Kirakosian
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June 30, 2004
 
Dear Mr. Kirakosian.
We are very glad with the outcome of the laminate installation. Julio and his crew were very diligent and informed us of how the installation will proceed. They were very pleasant throughout the installation. They readily took time to explain any concerns or questions we had. They were on time and worked very hard. The installation looks great and the neatness of the work is what impressed us more. They always picked up everything while they were working so things were not thrown all over the place. At the end of the day, they cleaned up any mess that was produced during the installation. I will definitely recommend them for the exceptional job they did.
Mr. And Mrs. Richard McFarlane
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May 5, 2004
 
Dear Sir or Madam,
We were recent customers and wanted to tell you how pleased we were with the service receive form your company. Pablo Mangeri gave us wonderful service. We were very confused with the type of carpet to select since it is going throughout our entire home. With his guidance we selected a carpet we are thrilled with. From selection to installation we were thoroughly impressed. Pablo gave us such personal service that I recommended him to my daughter as well as my clients (property managers). My daughter had carpet installed throughout her condo and my clients are receiving excellent service from Pablo as well.
Sincerely,
Julie Bottala
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Dear Mr. Felikian December 25, 2003
The intention of this letter is to discuss the behavior of your employee. Mr. Pablo Mangeri. Mr. Mangeri assisted my mother and me, Mrs. Esther P. Lingle, with the purchase and installation of carpeting for both of our homes during the summer months of this year. During the course of our transactions Mr. Mangeri exhibit an exemplary degree of professionalism. Indeed, he extended himself beyond the scope of a sales-consultant's normal duties. An example of this that I will bring to your attention was the extreme sensitivity to, and care for my mother. She had just recently lost her husband (my father) of thirty years; Mr. Mangeri not only made the requisite phone calls to ensure the timely installation of our carpeting, he also made a number of phone calls to inquire us to how she was faring with the numerous adjustments she was facing.

I am certain that you will agree with me that truly, Mr. Mangeri is a valuable asset to your company. Both my mother and I can assure that you may feel quite confident that your company's reputation and welfare are in the best of hands with Mr. Mangeri on your staff.
Sincerely,

Laurie A. Harris

cc: P. Mangeri. E.P. Lingle
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October 7, 2004
 
Dear Mr. Felikian:

In February of 2004, we had an unfortunate incident in our home. Our washing machine flooded our second story of our condo and caused a substantial amount of damage. As you can imagine, this is a most unpleasant experience. However your wonderful staff made this difficult time much, much easier for us.

First, we want to express our deepest appreciation to both Pablo and Ely for all their kindness and support in making the choices for the carpet, hardwood floors and the shutters. Their advice proved to be invaluable and we are most happy with the results. They were always there when we needed them and responded to our needs immediately. We have recommended them without hesitation to all of our neighbors and friends.

Secondly, we would like to let you know what a wonderful carpet laying crew that you have. Luis, Israel and Isidro were a delight to have in our home. They were extremely competent and professionally at all times and their work is exceptional!

Lastly, we want to let you know how nice it is to still have a “family business” like yours in our neighborhood. Our family has purchased carpet and flooring from your company for the last twenty-five years and each time we have been very pleased with the results.

Thank you all for everything. You have all helped us through a difficult situation and we are most grateful.

Sincerely,
Don & Pattie Lynn
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